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Return and Exchange Policy

We accommodate exchange items ONLY for the following reason: wrong size was ordered and delivered.

The request for exchange size should be made within 7 days from delivery. Regrettably, any request made beyond the period will be denied any response.

We process requests for change of size in this order:

Before requesting for change of size, please ensure the following:

the order number/name corresponds to the items being requested for change size;
the items are not crumpled;
the items are not soiled;
the items are free from damages, lost or loose buttons, liquid spills, burns, lipstick stain, makeup smudge, and the like;
the items have not been worn for an extended time;
the items still carry the original fresh fabric smell; and
the items have not been washed.

If any of the conditions listed in point number 1 did not pass our inspection team, we can not accept the items for exchange.

2. If the above checklist has passed your inspection, send us an email as a formal request for exchange.

Our email address is louisbrosph@gmail.com

In the subject detail of your email, please write your ORDER # and/ or NAME used in ordering. (This should be the order number of the concerned items subject for exchange.)

Please do not call, text, PM or chat us for exchange requests. We only assist and recognize formal requests channeled through our official email account.

3. You can immediately send us back the items for exchange (no need for our go-signal) through any of your preferred courier company. Our return address details are as follows:

Name: Joy Naungayan

Address: 15 Saturn st., Pasig Greenland Village, Rosario, 1609 Pasig City

Contact no.: 09682207575

The shipping fees involved in the whole exchange process are at your own expense.

IMPORTANT: In the same email thread of your request, send us an image copy of the courier receipt of the package you are sending back to us. This will be your proof that we should expect your exchange items.

4. When we receive the returned package, the items are required for inspection with the same checklist in point number 1.

If any of the questions is answered “NO” by our inspection team, we will give you notice as a reply in your email thread.

Failed exchange items will be sent back AFTER the customer has provided the shipping fees involved in another shipment process.

If the items passed the inspection on our end, the exchange process shall proceed.

5. With the checklist cleared, an email will be sent back to you containing store credits in the form of a PROMO CODE equivalent to your original purchase amount. This arrangement is due to the possibility of the same items being unavailable by the time of exchange. The same as you are ordering anew, use the code in the discount box before checkout. We strongly recommend to stick to the equivalent amount of the original purchase to avoid difficulty of the exchange process. We do not refund if the new total due is lesser than the original. Any amount in excess of the previous one, on the other, will be charged, along with the new shipping fee, in the final billing amount.

6. The payment of the final bill shall be forwarded through the following modes (no COD arrangement available for returned items):

a. GCash account: 09088822456 Jolly Dae Que;

b. BPI account no.: 2600014415 with account name: Louie Que; and

c. BDO account no.: 001430142144 with account name: Louie Que.

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